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Terms & Conditions of Business

Customer service staffPrivacy Policy

Privacy at Mainly Military Models
You privacy is our prime concern and we do our best to ensure the security of any information which you transmit to us by using a secure server for all account details or credit card transactions. Any information we collect about you to process orders is used solely for that purpose and we will not sell this information to any 3rd party. By using our web site you consent to us collecting this information and using it to fulfil orders and supply goods as per your requirements

Customer Service

Prices
While great care is taken that prices are correct at the time you place your order we reserve the right to change / amend prices in exceptional circumstances. Occasionally prices change as products are delivered to us at amended prices over which we have no control. If this occurs you can cancel your order and we will offer a full refund.

Stock Availability
All online orders reserve stock at the time you place you order. However occasionally we may find that an item is damaged or unavailable for sale. In these circumstances we will contact you to discuss if you want to wait for new stock or replace this item with something else. We accept no responsibility for items being unavailable for shipping and for delayed orders.

Payments
No payments are taken from your credit card until we have confirmed that stock is available to ship. We will not take payment for forward orders. Orders will not be despatched until payment is made in full. If you pay by cheque your order will not be despatched until your cheque has cleared

Credit card payment
Once you have made your selection simply proceed to the checkout and follow the instructions. Our payment section is fully secure so you can rest assured your personal details can only be accessed by us and nobody else. We accept MasterCard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Switch and Solo. Orders sent outside the UK will be converted to the prevailing rates of your bank on the day of purchase (Please contact us for shipping costs before you make an order). All items in our catalogue are inclusive of VAT which is currently at 17.5%

Returns
When you receive your order you find an item that is supplied by us to be faulty or parts are missing please contact us within 14 days of receipt. We will endeavour to source replacement parts from the manuafucter as soon as possible. However this may take up to 60 days. If we cannot source a replacement then a refund we be offered including reasonable postage costs.

 

Postage
We reserve the right to change the delivery service and charges at any time. Charges for orders already placed will be honoured. If you wish to return an item that is in sound condition then no postage charges will be refunded as the goods were supplied as stated and a 5% fee will be deducted from the cost of the goods to cover handling & packing costs.
Heavy items or orders to the following areas may incur a surcharge

  • The Scottish Highlands and Islands
  • Northern Ireland and Isle of Man
  • Channel Islands

Deliveries to the above areas may have a longer delivery time.

Security
Your order and payment details are sent to us across a secure connection that ensures the information you enter is encrypted and they cannot be read or accessed by anyone other than ourselves.

Statutory Rights
These terms and conditions do not affect consumer statutory rights.

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